Terms of service

Terms of Service

Last Updated: July 2026

Welcome to tbay. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or placing an order on our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General

tbay is committed to providing a secure, reliable, and enjoyable online shopping experience. By using our website, you confirm that you are legally capable of entering into a binding agreement under the applicable laws of your country.

2. Products & Availability

We strive to ensure that all product descriptions, images, and prices are accurate. However, occasional errors may occur. We reserve the right to correct any errors, update information, or discontinue products at any time without prior notice.

3. Pricing & Payments

All prices displayed on our website are shown in the applicable currency at checkout.

We accept secure payment methods available through our checkout system. Orders will only be processed after successful payment confirmation.

4. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order due to reasons including, but not limited to:

  • Product unavailability.

  • Pricing or listing errors.

  • Suspected fraudulent activity.

  • Payment verification issues.

If your order is cancelled after payment has been received, you will receive a full refund.

5. Shipping & Delivery

Orders are shipped through trusted local courier partners. Estimated delivery time is 5–7 business days.

While we make every effort to deliver orders on time, delivery dates are estimates and may occasionally be affected by circumstances beyond our control.

6. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers must submit any return or damage claim within 5 days of receiving their order and provide sufficient evidence, such as clear photos of the product and packaging, where required.

7. Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate billing and shipping information.

  • Ensure your contact details are up to date.

  • Use our website only for lawful purposes.

  • Not misuse, interfere with, or attempt to compromise the security of our website.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, and website design, is the property of tbay or its licensors and is protected by applicable intellectual property laws. Unauthorized copying, reproduction, or distribution is prohibited.

9. Limitation of Liability

To the maximum extent permitted by applicable law, tbay shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms limits any legal rights that cannot be excluded under applicable consumer protection laws.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will become effective immediately upon publication on this website. Continued use of the website after such changes constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms of Service or need assistance with your order, payment, shipping, returns, or any other matter, our support team is always happy to help.

Email:

Phone:

  • +92 319 7164075

WhatsApp:

  • +44 7916 962516

Thank you for choosing tbay. We appreciate your trust and are committed to providing you with a secure, reliable, and professional shopping experience.