Shipping Policy

At tbay, we are committed to providing a fast, reliable, and hassle-free shipping experience. Every order is carefully processed, securely packaged, and shipped with the highest level of care to ensure it reaches you safely.

Order Processing

• All orders are processed promptly after payment confirmation.

• You will receive an order confirmation email once your purchase is successfully placed.

• After your order has been shipped, you will receive a shipping confirmation along with tracking information (where available).

Shipping Method

We partner with trusted local courier services to deliver your orders safely and efficiently.

Delivery Time

• Estimated delivery time is 5–7 business days from the date of dispatch.

• While we aim to deliver every order within this timeframe, delivery may occasionally be affected by factors beyond our control, such as weather conditions, public holidays, or courier delays.

Secure Packaging

Every order is carefully inspected, professionally packed, and securely sealed before shipment to help protect your products during transit. We take every precaution to ensure your order arrives in excellent condition.

Our Commitment

Your satisfaction is our priority. If your order is lost, arrives damaged, or you receive the wrong item due to our error, we will take full responsibility and work quickly to resolve the issue. Depending on the situation, we will offer a replacement or a refund in accordance with our Return & Refund Policy.

Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase. There are no hidden shipping fees.

Delivery Address

Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

Order Tracking

Tracking information will be provided whenever available, allowing you to monitor the progress of your shipment until it reaches your delivery address.

Contact Us

If you have any questions regarding shipping or need assistance with your order, please contact our customer support team. We are committed to providing a smooth, reliable, and professional shopping experience from the moment you place your order until it is delivered.